Hi, I am Dean Case.
I am completely obsessed with understanding how technology works.
Arthur C Clarke once said:
“Any sufficiently advanced technology is indistinguishable from magic.”
Well, I want to know how to get behind the technology and figure out how the magic is done. Once I know I want to explain it to the world simply – so everyone has a greater understanding.
I am particularly keen on mobile technology such as Apple iPhone, iPad, iPod Touch, and Apple Watch. Also Android devices.
I’ve been fixing hardware and software issues since the early 2000’s. Firstly with my friend’s computers and smartphones. I was the go-to guy for any broken tech.
It was a surprise to no one when I went on to study Computer Science at UMass.
I got my first iPhone in 2009 – The iPhone 3GS. This gave me in-depth exposure to the Apple ecosystem so I learned a huge amount about iOS and Apple mobile devices.
This led me to get a job at Apple Support in the Boston Store. My experiencing helping users at the Genius Bar allowed me to explain technical issues in simple language.
So as a former Apple employee with extensive experience with the diagnosis and repair of hundreds of Apple products I really can help.
Since then I have helped hundreds of thousands of people on this blog with a variety of issues with mobile Apple tech. Readers were delighted to find solutions they could read, follow, and understand.
How Case Services can help you solve those stubborn iPhone issues for good
If you’ve ever wondered:
“Where can I find the solution to iOS, iPhone, iPad or Apple Watch problem that I just can’t figure out?”, you’re in the right place.
Case Services is where Apple insiders and hardened tech heads come for proven tips and advice.
Our effective technical advice is why geeks and nerds from all over the world read this blog and subscribe to our newsletter.
And our results-focussed approach and simple step-by-step instructions is why visitors say stuff such as
“I’ve been living with this issue for a long time and was about to fling the iPhone out a window. The Apple Geniuses I talked to were not so brilliant…You obviously are. Thanks for sharing!”
Most so-called Apple geniuses get their solutions from a cheat-sheet provided by their corporate bosses.
It often includes fixes that will result in you buying somethng and spending more cash with them.
Of course, you could always ask your carrier for help but they have 2-hour lines when you call them.
Or you could browse our extensive list of How-To Guides.